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Shipping Policy

 

This Shipping Policy applies to all purchases made through Microgreenist, operated by Signature 61 Enterprise (“we”, “our”, or “us”).

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

For fresh microgreens and sprouts, harvesting and packing schedules may affect processing times to ensure optimal freshness.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Coverage

We currently deliver within:

  • Peninsular Malaysia
  • Selected East Malaysia locations (subject to courier availability)

Delivery availability may vary depending on location and courier service coverage.

For fresh microgreens and sprouts, delivery within Klang Valley only.

3. Shipping Methods

Orders may be delivered using:

  • Standard courier services
  • Same-day or scheduled delivery (where available)
  • Third-party logistics partners
  • Own collection

Shipping options available will be shown during checkout.

4. Estimated Delivery Time

Estimated delivery timelines:

  • Peninsular Malaysia: 1–4 business days
  • East Malaysia: 3–7 business days

Delivery timelines are estimates only and may vary due to:

  • Weather conditions
  • Courier delays
  • Peak seasons
  • Public holidays
  • Remote delivery locations

5. Fresh Produce Deliveries

Microgreens and sprouts are fresh perishable products.

Customers are strongly encouraged to:

  • Ensure someone is available to receive the parcel
  • Refrigerate products immediately upon arrival
  • Avoid leaving parcels unattended for extended periods

Microgreenist and Signature 61 Enterprise are not responsible for quality deterioration caused by delayed collection or improper storage after delivery.

6. Shipping Fees

Shipping charges are calculated during checkout based on:

  • Delivery location
  • Parcel size and weight
  • Delivery method selected

Promotional free shipping campaigns may be offered from time to time.

7. Incorrect Address Information

Customers are responsible for providing complete and accurate shipping details.

We are not liable for:

  • Failed deliveries
  • Delays
  • Additional charges caused by incorrect or incomplete addresses provided during checkout.

If a parcel is returned due to address issues, re-delivery charges may apply.

8. Delayed or Lost Parcels

While we work closely with our courier partners, delivery delays may occasionally occur.

If your parcel is significantly delayed or missing, please contact us and we will assist in coordinating with the courier service.

Microgreenist and Signature 61 Enterprise are not responsible for delays caused by external courier operations beyond our control.

9. Damaged Orders

If your order arrives damaged or compromised, please contact us within 24 hours of receiving the parcel with:

  • Order number
  • Clear photos of the package and products
  • Description of the issue

Eligible cases may qualify for replacement, refund, or store credit at our discretion.

10. Order Tracking

Tracking information will be provided where available once the order has been shipped.

Customers are responsible for monitoring shipment progress and coordinating receipt where necessary.

Contact Us

For any questions about these Shipping Policy, please contact us at hello@microgreenist.my